By accessing or using the Site or by using the Service (defined below), you agree to be bound by these terms and conditions set forth below including any additional guidelines and future modifications. If at any time you do not agree to these terms and conditions or do not wish to be bound by these terms and conditions, you may not access or use the site and immediately terminate your use of the services. Your Agreement to these Terms and Conditions for availing Service The Terms and Conditions (as may be amended from time to time, the “Agreement”) is a legal contract between you being, an individual customer, user, or beneficiary of this service of at least 18 years of age, and Velvom Healtchcare Private Limited having its registered office at Plot No:43, Perumal Kovil Street, Thiru Vika Nagar, Thundalam, Chennai-600077. All services are rendered by Velvom Healthcare Private Limited through its platform under the brand name ‘Relooking –Expert In Slimming & Beauty Services’. Hence all the rights, benefits, liabilities & obligations under the following terms & conditions shall accrue to the benefit of Velvom Healthcare Private Limited. (together with its subsidiaries and other affiliates, “us”, “We” or “Relooking”), regarding your use of purchasing services (all such services are individually or collectively are referred as Service or Services as they case may be). Service can be used by you subject to your adherence with the terms and conditions set forth below including relevant policies. Relooking reserves the right, at its sole discretion, to revise, add, or delete portions of these terms and conditions any time without further notice. You shall re-visit the “Terms & Conditions” link from time to time to stay abreast of any changes that the “Site” may introduce.
All sales are final with no refund or exchange permitted. You are responsible for the all charges that result from those purchases. Relooking is not responsible for any purchase of incorrect merchant. However, if in a transaction performed by you on the Site, money has been charged to your card or bank account and a Recharge is not delivered within 24 hours of your completion of the transaction then you may inform Paytm by sending an email to paytm customer services email address mentioned on the Paytm website – Contact Us Page. Please include in the email the following details – Merchant name, value, Transaction date and Order Number. Paytm shall investigate the incident and if it is found that money was indeed charged to your card or bank account without delivery of the Recharge then you will be refunded the money within 21 working days from the date of receipt of your email. All Refunds will be credited to your Semi Closed Wallet. You can trigger a request in your Paytm Wallet to transfer the money from your Paytm Wallet back to source. It will take 3-21 days for the money to show in your bank account depending on your bank’s policy.